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Policy

 

customer service 

We want every client to enjoy their shopping experience with us – and being transparent about our policies is one way that we try to avoid confusion during your purchase and delivery. Here you’ll find policy information and answers to frequently asked questions. Feel free to email us at info@3rdihomedecor.ca.

do you offer a warranty? 

All our products – except items sold “as is” "floor model" "clearance item" – come with a 1-year manufacturer warranty. Sectionals and Sofas have limited one year warranty on the structural frame, but lifetime consultancy available. Manufacturer warranties cover manufacturer’s defects that occur with normal use. All issues would be forwarded to manufacturer and their final consent would be considered to decide if issue is under warranty. All manufacturer warranties are void if you do not maintain and properly care for your furniture. Improper use, abuse, damage from acts of God and commercial use are not covered under manufacturer warranty. Avoid application of improper substances, low humidity (e.g. placing furniture over heating vents) and direct sunlight, as damages that result from this will not be covered under warranty. Softening of cushions, wrinkling of leather, natural marks and slight stain/color variations are considered to be normal and are not considered to be a defect. Malfunctions are excluded from the warranty. For any replacement client would be responsible for shipping, duties and taxes if item is coming from overseas.

 

will my item look exactly like the picture?

please note that the images are made with a software, they are not pictures of the real piece of the furniture. That is the reason you will probably see picture of the same item on many other website on-line. We make every effort to provide high quality images and measurements to assist you in selecting your furniture. However, images may vary in colour depending on your monitor colour settings. Sometimes measurements are rounded off and occasionally they will vary slightly from the description. If precise dimensions or colours are critical to your order, we suggest that you contact us by phone or e-mail so that we can assist you before you make your purchase. Please note: We are not responsible for colour variations or measurements that are slightly off (three inches or less). Please note some minor changes could be done by the manufacturer if there is any design issue. So if you have any specific concerns please discuss it prior to the order. All returns will be subject to our return policies & fees.

will my furniture require assembly?

Most items like Dining table, Bed, Bar stool require some assembly unless the product description specifically states that it is fully assembled. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed. Additional tools that may be required include a hammer, an adjustable wrench and screwdrivers. Please e-mail us if you want to check on specific items.

is it safe to order on-line?

Your order can be completed online by simply clicking the "Add to cart" button next to the item you wish to order. However, if you feel more comfortable you may phone or fax us to place your order. Your privacy and security is our number one priority. 

can I order by phone?

We have strictly moved on line so we prefer to be contacted through email only.

how can i pay for my order?

We accept Visa, MasterCard, American Express and Debit. If you want to use email transfer then please send us an email and we can send you an invoice and accept payment as email transfer.

what is your cancellation policy?

All purchases require a 50% deposit. You have 24 hours from the time of purchase to cancel your purchase and receive a full refund provided the item has not been sent out for delivery, later we will charge a 25% restocking handling fee to cancel or modify your order. Purchases sold “as-is” or marked as “final sale” cannot be cancelled. We require that you have measured your space, including your elevators, prior to delivery and we will not take returns on items that do not fit your room or cannot be moved into your home. We reserve all rights regarding cancellation of items that have been opened by client. 

what if my item arrives damaged?

If any of your items arrive damaged, you must contact us within 24 hours and provide photos of the damage. If the items have been delivered, you are required to note it on the delivery form. We will do our best to make sure that all damages are repaired.

what is your return policy?

Returns of in-stock items will only be accepted in original packaging and in unused condition. All returns after the first 24 hours of purchase will be subject to our approval and minimum 25% restocking fee. All custom orders (items not in stock at time of purchase), floor models, clearance products or items sold “as is” cannot be returned under any circumstances. If delivery was offered free then you will be responsible for original cost of delivery in case of return. It is client's responsibility to arrange the return of the item at his own expense, if 3rd i Home Decor Inc. is arranging for return pick up, then cost is payable by client. Any items received complementary with any purchase must be returned or paid in case the original purchased item is returned or exchanged. 

what if I am not ready for my furniture when it reaches your warehouse?

We will notify you when all of your furniture arrives in our warehouse. Your outstanding balance is due at this point in time. If for some reason you are not ready to receive your purchase, we will store your fully-paid merchandise at no cost for 2 months. After the 2 month free storage period, a storage charge of 2% of your total invoice cost will be applied to your invoice monthly.

what does eta mean? how do i trace my order?

ETA stands for Estimated Time of Arrival. The ETA is our most realistic estimate as to when your furniture will arrive in our warehouse. Like any estimate, times can and often vary due to shipping delays, back orders and production problems. We do not guarantee our ETAs.

If you would like to trace your order, please email us. We place considerable effort in tracking all our clients’ orders and will try our best to notify you and accommodate you if any delays occur.

Location
  • Our warehouse is on Metis Trail and Mcnight Blvd in Calgary, its strictly for pickup and delivery only. We do not have retail location.

  •   403-770-9187
  •   info@3rdihomedecor.ca
  •   We are open to answer your questions
    Mondays-Saturday: 10AM-7PM,
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